We currently focus on providing safe and reliable shipping within the United States.
Order Processing Time
All orders are typically processed within 1–3 business days after payment confirmation.
Please note:
- Daily Cut-off Time: 11:00 PM Eastern Standard Time (EST)
- Orders are processed Monday through Friday
- Orders are not processed on weekends or holidays
- Processing times may be slightly delayed during peak seasons, promotions, or holidays
- Please carefully review your shipping address, product selection, and contact information before placing your order, as changes or cancellations may not be possible once processing begins
Shipping & Delivery Time
We offer two shipping options for your choice:
| Option | Shipping Fee | Delivery Time (business days) |
|---|---|---|
| Standard Shipping | $6.99 for orders of $0.01 to $49.98 | 10–12 business days |
| Free Shipping | Free for orders of $49.99 or more | 10–12 business days |
| Expedited Shipping | $9.99 fixed fee | 7–9 business days |
- Processing Time: 1–3 business days (applies to all options)
- Total Delivery Time = Processing Time + Shipping Days
- Shipping times are estimates and may vary depending on destination, carrier delays, customs processing, weather conditions, and holiday shipping volumes
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information (if available).
Tracking updates may take several business days to appear after shipment.
Customers will be able to track their orders throughout the entire delivery process.
Delivery Information
Orders are primarily shipped from our warehouse located in China and delivered by local postal services.
Depending on your location, packages may be delivered through USPS, UPS, or other local carriers.
If no one is available during delivery, the carrier may leave a notice with instructions for redelivery or package pickup.
Customs, Duties & Taxes
- All prices include applicable taxes
- No extra fees at delivery for U.S. customers
Tracking Responsibility
Customers are responsible for monitoring tracking updates and responding to any delivery or customs notifications when required.
We are not responsible for delivery issues caused by:
- Incorrect shipping addresses
- Unclaimed packages
- Failure to respond to customs or carrier requests
- Refused shipments
Lost or Delayed Packages
If your order has not arrived within the estimated delivery timeframe, please contact our support team at service@chicoen.com.
We will work with the shipping carrier to investigate the issue and help provide a suitable resolution.
Order Changes & Cancellations
If you need to modify or cancel your order, please contact us immediately at service@chicoen.com.
Please note that once an order enters the processing stage, we cannot guarantee that we will be able to make changes or cancellations.
Orders that have already been packed or shipped cannot be canceled.
Contact Us
If you have any questions about this Shipping Policy, please contact us:
- Company: Guangzhou Yingxiang Trading Firm
- Unified Social Credit Code: 91440118MA9YELQ97K
- Address: Room 203, No. 21, Liwu Road, Ciling Village, Zhongxin Town, Zengcheng District, Guangzhou City, Guangdong Province, China
- Postal Code: 511399
- Service Email: service@chicoen.com
- Phone: +86 182 3909 8426
Business Hours
Monday – Friday, 10:30 AM – 6:00 PM (Eastern Standard Time, EST)
Our business hours are set to align with our primary customer time zone. Please note that our physical location is in China, and we respond to inquiries within the working hours listed above.
Response Time
We strive to reply to all messages within 24 business hours. For urgent matters, we recommend contacting us via phone during business hours, or sending an email and we will get back to you as soon as possible.
